In the middle of June, Verizon sent its customers an email about an auto pay promotion: if you signed up for auto pay with your bank account, you'd get $10 off your next bill. Wouldn't you know it- It's September and I still haven't received my $10 bill credit. When July's bill came in for the full price, I called Verizon to discuss the matter. I spoke to someone (who confirmed with her superivisor) that if I faxed over a copy of the email, they'd send it along it's merry way and the $10 bill credit would show up on August's statement. SURPRISE! August's bill was also for the full amount! Go figure! I called in August and "to my surprise," that customer service rep was perplexed about the situation. He dug through past emails and found the one noting the $10 promotion, which he alledgedly sent up the food chain with notes about my inquiry and assured me the $10 bill credit would show up on the NEXT statement. SURPRISE! September's statement is now available and it's also for the full amount. Verizon has been telling me one thing- then doing another, since the moment I signed up with them. [I was quoted $x/month for my services during my initial sign up call, and when my confirmation email came through, it stated my monthly bills would be $5 more per month and no one had any idea why that was! Go figure!]
