My bill is higher than agreed and expected, after the service installation!

Question

I changed my order 2-3 days before the installation. 1) I cancelled the router order. The technician confirmed that with the company when he came and we talked on the phone with Verizon for the technician to confirm that the order had changed some days ago. The technician took the router back with him, though in my first bill it appears that I rent the equipment!!!

2) I set the autopay system before the installation, though the charge fee agreed appears to be $10 higher in my first bill, even with the autopay enabled!!!

What is going on?

vsokme · Accepted Answer

I contacted the support and my request was partially solved. They saw that the router was not delivered so they will give me a credit to the next bill for that, but the Autopay issue was not entirely solved. Even though I applied for the AutoPay a few days before the installation, you will charge me an extra $10 for the first month, but not later. Thank you for your support.