Dear Verizon Fios,
I was a Fios customer staring 2014 and I really enjoyed Fios services and recommended it to several of my families and friends. Starting this March, I moved to a different apartment and Fios services were not avalibile in the new place so I had to disconnet the services. From the past year, my bill was always around $100 and after promotion is aounr $120. If you check my payment history, its all paid sucessfully.
Today, i recieved an email from Fios stating that I have a balacnce due of $141,71. I was really confused and shocked to see this. I have no idea where did the amount coming from since I returned all equipment and paid all bills. So I logged on line and it show there is bill due $141.71 but when I click pay bill option , it shows the balance is up to date. I tried to call customer services but the automated voice told me that my account has been transfered to a collection company and the transfer has ever been succesful.
I need your help to understand the bill and to see what is the solution. Thank you
Customer
Yige
