Please be aware that Verizon customer services rep and supervisors are very rude and unprofessional. I was adding services online and was unable to confirm if they carry willow cricket since my husband watches cricket all the time so I was told to call Verizon by the chat rep. I called just to ask a question and was promised AND PERSUADED to have my account set up right away and that all activation fee would be waived just like I would receive if I did my online orders. I said ok that's not bad. I believed the rep and went ahead with my order. When my first bill came out, no activation fee was waived. I called many times telling them what I was told and now my bill shows a the 70.00 fee. Please note and be aware that they will send you email confirmations which I made several call right away telling them My charges was incorrect. They rep( and perhaps they way Verizon goes) did not documented that I will be credited this fee. I call many times and was been disrespected and the supervisors made me felt like a fool. you have no proof when they promise you and they all know this. You can tell from they way they talk. They are full of tricks and its sad that customers are been lied and manipulate perhaps because they are not so many competitors for TV and Internet services. I don't mind paying the $60.00 if I WAS INDEED TOLD THERE WOULD BE AN ACTIVATION FEE.
PLEASE BE HONEST VERIZON!!!!!
