Our TV is not showing the FiOs screen and I have tried just about everything. After experiencing pixilation problems (and determining they were not related to the cables), Verizon sent us a new settop box. One would think that disconnecting the old one and hooking up the new one would be pretty straight forward, right (its the same model)? So I attached the new box and there was no picture (blue screen). I'm using an HDMI and we're not having any issues with the internet connection. I think I've checked everything and cannot figure out a solution. So far I've tried/checked:
- Everything is plugged in, powered on and the connections are tight
- Tried a different coaxial cable (the one used for the internet works with the router).
- Tried changing the HDMI cable - both the input on the TV and the one plugged into the set top box (we use an HDMI for our Roku, which is working)
- Changed the TV channel (3, 4, other channels)
- If the coax is connected directly to the TV, there is a picture
- If the set top box is connected to the TV using SD component cables, there is picture and I can access the Fios menu.
- Tried changing the settings on the FiOS from 1080 to 720.
- We even tried plugging the original box back in, and now that is having the same issue (it worked before).
I believe the issue has to be the connection is between the set top box and the TV, but I cannot figure out what to do. We know the HDMI cable works. We know the TV works. We know the set top box works.
I'm perplexed; it is not hard to set up the box, and I've done it plenty of times without a problem. I feel like there must be something simple that I'm missing and I have tried every chat, etc. and cannot find something that matches my problem. Any ideas?
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