I got a message on Wednesday night that a critical patch needed to be applied within the next 3 minutes to the Quantum VMS/DVR. I let the box apply it. Didn't notice any issues, until last night, when I went to look at a recorded program on the DVR. First the capacity used went from around 50% to 8%, but when I went to view a program, I got an error that it could not access the program. The only way to escape from the error was to power doen the box. It did not matter whether the program was saved before or after the update was appllied. I spent about 45 minutes last night with a Verizon tech via a PC chat and he sent several signals to the box. The only change was the box was now at 0% of capacity, but still could not view a recorded program. Appears the only solution is to replace the box. Of course, Verizon graciously offered to do the replacement at no charge. But what about all of the monthly DVR fess I paid to capture programs since April that are now gone?
A couple of questions:
1) Anybody else experieince this?
2) If they did, where they able to fix it, without a replacement?
3) Sort of off topic, but does anyone have any comments on using a small form Windows PC with a Cable Card, to replicate the functionality of the DVR. I would switch the PC/Cablecard to another TV, and move the HD set top box to where the DVR was, so I could still get the on the demand stuff. Would use DLNA or Plex to get the shows to the other TVs. I was hoping Verizon would offer DVR viewing over the IPAD, but that has been a pipe dream, and after this experience, I'm looking to spend as little as possible with Verizon.
