Would like to open a "Support Case" to fix on-line account issue

sangs1

Appear to be running into a "ghost order" issue again.

When I visit my account on the FiOS website and go to the "Accounts and Services" tab (where I'd be able to change my package), I receive the following message:

"Your account currently has a pending order. That order must complete before you are able to proceed with online ordering.

You can easily check the status of your order by visiting
What's Next.

If you are unaware of a pending order for your account, call
1 800 - VERIZON (1 800 - 837 - 4966) to speak to a representative."

The thing is, I don't have a pending order. Could somebody please figure out if this is the case of another "ghost order" - or whatever it is called? This has happened one or two times before and it has taken a little while to straighten out.

Thank you for your assistance with this matter.

[Deleted User]

Have you tried contacting Verizon directly yet?