TV Messages

For the last few days the TV messages is not working.When you click on Messages, it says: ERROR

DATA CURRENTLY NOT AVAILABLE TRY AGAIN LATER. I rebooted one of our HDTV STBS and after rebooting it worked once. But when I tried again later it said next to messages (NEW). But when I clicked on messages I got the same error messge again. We have 2 different model STBs so it's not the boxes.I rebooted the 2nd STB too but same problem.

Holly

Accepted answers

Silverado44

I forgot about the message center as I still have that same problem as you, he said it is something in the software update they sent to the boxes and it is being looked at by there software team but I could care a less about that.

In order to get the proper service and someone you can understand you have to call during the day to get someone here in the US and as I said this guy knew what to do to fix my problem no run around and they even called me back today (Sunday) to make sure my problem is still ok,but that software problem is in the hands of the software team.

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PJL

@Holly1 wrote:
For the last few days the TV messages is not working.When you click on Messages, it says: ERROR
DATA CURRENTLY NOT AVAILABLE TRY AGAIN LATER. I rebooted one of our HDTV STBS and after rebooting it worked once. But when I tried again later it said next to messages (NEW). But when I clicked on messages I got the same error messge again. We have 2 different model STBs so it's not the boxes.I rebooted the 2nd STB too but same problem.
Holly

Have you tried rebppting the router or running the troubleshooting procedures in the customer support area of the STB menu?

Silverado44

Same thing is happening to me, cant get the messages and caller id stopped working tryed rebooting router- cable boxes disable and re-enable caller id nothing works also getting a message for caller id that it cant be added to my boxes when I had it for years and years. Did get it to work last night then it went out again. All this started when they must have sent a update on Monday morning and it screwed up everything. Going to call tech support but I know I will get someone on the phone that I cant understand and that will just up my blood pressure.

tns2

Last thing to try is rebooting the ONT. Disconnect power then disconnect battery, if you have one. Wait 20 seconds then reconnect.

Silverado44

Well I got on the phone with Verizon tech support very nice lady and she spoke like everybody else here in the US she did get the CID to work but not the messages center still getting the "Data currently not available" please try again later everything has been rebooted. This all started with the update they sent early last week.

Good thing I save all my settings in cloud about every 3 weeks because after the update it wiped out all my favorites and settings on all 3 boxes. It was like starting all over from new.

Silverado44

Well the problem in there message center ERROR DATA CURRENTLY NOT AVAILABLE TRY AGAIN LATER message is still there after 2 tech calls one from the phillipeans and the other from costa rica and I still have the problem, they even reloaded all 3 of my boxes to back to factory and it still doesnt work. The guy in the phillipeans told me after almost an hour on the phone with him that his head tech guy told him it was normal so I told him how is an error normal? and he said theres nothing more he could do and hung up on me, got online and he closed the trouble ticket !

Now on the first call from the guy in costa rica he went through the same steps the 2nd guy did and HE HUNG UP ON ME TO after he said he cant fix it. So right now iam pretty **bleep** at Verizon tech support and I cant call someone here in the USA because I work 12hr days during the week and by the time I get home around 7pm and call its is someone from another country, and may I mention now my caller ID is gone again.