I recently changed my primary email address (in account settings - not my verizon email acount); a message appeared indicating this address is "pending verification" and noting that an email message has been sent thereto, which I am to open and respond to to verify the address. No email has come. I have periodically tried clicking on the link to have the email resent, and a notice appears that this has happened. But no email comes. Notwithstanding that, in the "Notification Settings" section and in the "Email Preference" section, my new email address appears correctly, and I have been receiving notifications from Verizon to that new email address. I have spent over 30 minutes on phone (mostly on hold) with tech support to get the "pending validation' to be changed to "validated" but to no avail. [The phone effort was as follows: the support person at first asked me to tell him what my new user name is and I had to tell him again, no, i am talking about an email address for notifications, then after finally understanding my issue, put me on hold to find out what to do -- then came back on and said he'd transfer me to another agent who would cause the verification email to be sent, and had me stay on the line for the other agent; after about 10 minutes of holding, the recorded message came on- please hang up and try your call again ...]
