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Problems with new online TV Guide

Sometime in the past week or so, the online TV guide changed. This new guide has multiple problems. It is NOT an upgrade, it IS a retrograde.

1. The color scheme is bad, plus no separation between shows on the same channel.

2. It does not show if a show is new or is a rerun. The old guide did that very clearly.

3. It does indicate shows that are programmed to record, the old guide did that.

4. For some reason, it is not communicating with Google Chrome properly. The result is that Chrome does not show the proper channels for my area, but is showing channels for Dallas. It also does not recognize my DVR. It does not have a button to switch to my favorites list. If I revert to MSIE, those things are shown correctly (but 1-3 above are still messed up).

Comments

TViwer2014

How on earth do Programmers come up with these silly ideas!!!

Verizon Programmers - Do you not notice when you are viewing the TV listing the channel displaying the "largest" batch of information is NOT on the TOP row but on the THIRD row? Why did you design it that way??? When scrolling down to see what's currently on you have to not only look down at the listing but you have to look up two rows!

It might sound like a silly complaint but common sense would tell you to place the "largest" row on TOP not three rows down!

Both Classic & Standard View do not correct the problem. Both are the same.

Solution - Set it up where the TOP ROW DISPLAYS ALL THE INFORMATION not the third row,

svilla

The guide colors are horrible and very distracting. I used to be able to surf right through channels to find shows, now I have to stop and consciously read every line of every page.

I also have a color deficit that makes it harder to read.

svilla

I recently received an update on my FIOS boxes that changed the colors to some awful combination of blue, green turquoise and red. it is so distracting that I cannot read the text. I have to focus and concentrate on each page to make out what shows, multiply this by the 20-30 guide screens and it is now an impossible tool to use. The colors being used draw the eye away from the information on the page.

I used to be able to surf through the guide scanning for shows, now it takes a considerable effort just to read each screen.

Additionally, I have a blue/green color deficiency which seems to compound this issue. There is no option to change the guide to more user friendly color scheme so I am stuck with this update. The screen looks like a web page created by an 8 year old with the use of non-coordinated colors and then adding some glaring colors on top of that.

Please give us a choice on the which guide we wish to use. You are becoming more Comcast like in not reviewing the impact of your changes as you force them upon us. Any advancements you made in the FIOS system were completely nullified by this guide. I can't get past it as it was the most used feature.

If you are going to act like Comcast then there is no need for me to differentiate between the two of you as you are now simply interchangeable content providers.

wwdm

The new on-line guide is absolutley horrible: Buttons that do not correspond to anything on the remote control, horrible dark color, writing too small, organization is bad, incredibly difficult to see shows recorded on DVR and select among them.

I didn't ask for this and do not need it - How do I get the old guide back?

Neal6

Svilla - Probably not optimal for you but do you like the second guide with colors? I remember seeing an option to set that as default. I believe its System -> Television -> Preferred guide -> Channel guide or Mini Guide.

dale5351

@LawrenceC wrote:
Merged with more relevant topic.

The topic that the message was moved to is

1. an old message,

2. marked as solved -- but no solution is given.

I would really like to find a solution to this problem, which has just happened in the past two weeks with some sort of change in the online TV guide. The guide is now working with MSIE (albeit not well), and not working at all with Google Chrome.

dale5351

I have discovered a partial solution to the Online TV Guide problem while using Google Chrome.

Based on something I read in another post, it seems that the IP address of my DVR must have changed and the appropriate information did not get sent. The fix that cured this was to reboot the DVR.

Menu -> customer support -> top support items -> reboot DVR.

I would mention that this also cured another problem in which starting to view a recording from the DVR had a 20+ second black screen before it started.

DrOnet

The new giude sucks plan and simple. Honestly you have to wonder who comes up with this crap and goes - yeah that's better.

forrerthots

I was pretty frustrated with the new guide design, but thought I would give it a couple of days to see if I could adjust. Unfortunately it only seems to be more frustrating. My hope is that you will roll back to the previous version and work on this one..

The biggest problem is that the eye doesn't know where to go...it is distracted by the way things jump around, the wild variety in color highlighting and,in contrast, the lack of differentiation in colors for the general blue on the other hand.

I would just add that you've broken the center bar -- the one that visually let you know "you are here". I get lost all the time because of the lack of cell differentiation in adjacent cells of the same color. The red line I think you are using as a cursorin this area is actually breaking the flow and the fact that you dupe the information from the Program Segement and then break it with a redline. I know its supposed to be a highlight, but it is actually stopping the eye.

Really hoping something can be done

EFT2

Hate it, hate it, hate it! Too much on the screen at once, which makes the type too small to read. Black background is terribile.

This is irritating enough to even switch to another provider. I understand there are TONS of complaints about this, with a big cry to bring back what it used to be.

If Verizon cares about what it's customers think, I suspect we could get the old guide back.

FloridaCoop

My God! It is simply awful! What can I say? My contact is up in February. Time to leave for Direct TV Who in their right mind thought this makes any sense ( it doesn't use the whole screen, the colors are absolutely garish, it's hard to see, it has less information, I hate it, I hate it, I hate it

Pahiker1

I am a programm, not for Verizon. Programmers do not come up with these ideas, we simply code what management demands. Complain to them, not us.

Gary651

What a terrible change Verizon has made to the TV Guide. It is less readable (colors are horrific), and less intuitive for use. They should definitely go back to the other guide.

Hboisvert1

Does anyone know how to contact those responsible for the new user interface design and color schemes? I would like to know that the responsible person or persons understands how visually grim & depressing and functionally deficient the new interfaces are. If you do know but cannot reveal their contact info, would you please forward my message to them?

When I first saw the new online program schedule page I thought that something was wrong with my browser so I refreshed the page several times and then changed to another browser. But it still looked awful. Still I had hope that someone was working behind the scenes to fix this problem.

In the mean time I installed the Yahoo TV guide. Which is very well designed. A few days later I logged in to program my DVR and was very distressed to see that the problem had migrated to this page as well. That's when it dawned on me that this was not a terrible mistake but a deliberate change. Because the screens were so hard on my eyes I decided to just use the program guide on the FIOS remote control.

I was shocked to see what had been done to the design and layout of these menus and screens. The Guide interface layout is still the same but the color scheme is very hard on my eyes. Especially the bright white text on the pure black and deep blue backgrounds. Although I have tried to decipher the logic behind the choice of color assignments I just don't get it. It does remind me of PowerPoint presentations created by interns who go crazy and use every color and special effect available.

But the changes made to the DVR screens are an offense against all the best practices of user interface design. In addition to the harsh white text on black background the layout and functions of the menu options are very different, and not improved, with one exception, the new display of the number of new recordings & total number of episodes. The two best features of the old interface are now gone. The ability to Play All and Delete All. And I cannot immediately tell when or if the focus has changed in response to key presses. The response time is so slow I’m left wondering if my choices have been recognized.

And finally, unlike most of the other FIOS interfaces, within the DVR windows, when you scroll down in the list of recorded shows the list moves up and disappears.

DGagne124

The new guide is difficult to read because the locations for info and the color scheme is completely different. Print seems smaller. I don't need glasses and I'm 33 years old. I'm not getting a pair. Let's also talk about the DVR guide. Before, I could read My recordings, the names of each recording, and the most recent recording all in one line. I have to hit enter too many times to get to the next recording and they don't appear listed in separate colors for (previously watched). Sometimes I forget if I've seen said recording. Again, I'm 33. Stop making me feel old. Otherwise I have been and will be happy with my fios service.
Sincere feelings and regards,
Dianne

rodeoclown

I really hate the new guide, not user friendly...it 's really bad. What was wrong with the old one, at least you could follow it.

ike71

"The red line I think you are using as a cursoring this area is actually breaking the flow and the fact that you dupe the information from the Program Segment and then break it with a redline"........Exactly.

tonytedesco1

The new channel guide at the bottom of the screen has a flaw I have noticed, the red line that shows how much time has elapsed in a paticular program does not show up correctly on all programming.

Morriganscrow

Another example of fix it until it's BROKEN ! Or perhaps someone needing to justify the validity if their position.

The light text on the dark background is absolutely unreadable.
You can no longer see the progress bar.
It has a noticeable lag since the update.

Gotta LOVE that "new and improved."

tns2

@Morriganscrow wrote:
Another example of fix it until it's BROKEN ! Or perhaps someone needing to justify the validity if their position.

The light text on the dark background is absolutely unreadable.
You can no longer see the progress bar.
It has a noticeable lag since the update.

Gotta LOVE that "new and improved."

They were trying both to add lots of new features, and believe it or not respond to problems that those with various color vision problems were reporting.

Whatmigunnado

I cannot stand the new guide. When you're searching in the partial guide, it jumps the time as you go down the channel list. If you're looking for something on at 10Pm and it's currently in the 9:30 range, you'll jump back to 9:30 or whatever is on the next channel.

Also, the guide used to have the ability to change to the channel so when you have a child watching and you do not want him to watch other shows, you could setup what he can watch at what time and what channel, automatically. Now, you cannot do that. It is so annoying.

Also, that same problem applies for older people who cannot see the guide due to its smaller lettering and poorer quality color scheme. They need someone to pre-program what they'll watch. It made it a lot easier with the old boxes.

[Deleted User]

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