Billed for Returned equipment

cembm1

Switched to comcast in May. Sent all Verizon equipment back. On 8/15/14 they verified that their incompetent equipment recieving department finally noted the equipment was "RECIEVED" back into inventory on 8-4,8-11 & 8-14.

If you recieved the equipment why do I have a bill for $1779.53 for unreturned equipment?

I called and complained on 8/15 and was assured that everything was returned and I "shouldn't" recieve another bill. My next statement should have a ZERO balance.

Today I recieved the 9/3/14 statement showing I owe $1779.53 for unreturned equipment.....

Why can't verizon get this right?????

ElizabethS

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.