September 14th, 2014 Acct. {edited for privacy}
Verizon Bill due date 8/20/2014, note this is 5 days prior to the end billing date. (enclosed copies of bills).
Feb 2014 called Verizon to see when my contract was up so I could cancel. I was told Aug. 2014, I was not told it had to be on 8/24th.
August 2nd 2014 went to ATT and cancelled Verizon and became an ATT customer.
Throughout the month of August I tried to log on and call Verizon to see what my final bill would be for 7/24 through 8/2. My password and account were cancelled.
August 31 I received my final bill in an email. It stated I owed $128.46.
I called Verizon Customer Service and spoke with Luke, {edited for privacy}, he explained that Verizon billed for the full billing cycle, and this bill was for June 25th to 7/24. I explained I had paid that bill on 7/25 and had cancelled my Verizon account on 8/2. He then changed the story and said Verizon can and did bill me for the full month of August, from 7/25 through 8/24. I told him I would not pay for service I did not use, I would pay for 7/25 through 8/2, but no more. Then he said Verizon could charge me an early termination fee of $60.00 per line, totaling $120, but were billing me for the month instead. I asked to speak with a Supervisor.
Call passed to Miguel, {edited for privacy}, he stated he could not credit an inactive account and I would have to pay the full bill. He then told another fable, Verizon could charge an early termination fee of $120 per line.
I once again told him I would not pay for service I did not receive. I asked him again if he was a supervisor, he said he was not, there was none available. I told him I wanted a supervisor, he said he would request a supervisor call back, however it would not be until 9/2 because of the holiday. However he also said it would be more than 30 days after billing and there would be nothing they could do about the bill.
I was on the phone for 1 hour, 11 min and 42 seconds.
Sept 2nd, no supervisor callback.
Sept 3rd, no supervisor callback.
Sept 4th I called and spike with Kathy, {edited for privacy} in finance. She apologized, but said she couldn’t help me, she was just suppose to collect or work out a collection agreement, asked her to transfer me to a supervisor in Customer Service. Transferred to Janice, {edited for privacy} who stated she was not a supervisor, put me on hold and assured me she would get a supervisor.
I waited on hold for 1 hour and seconds. Finally I was so upset I hung up.
This is the worst customer service I have ever experienced, and for Verizon to think it is ok to charge a customer for service that has not been rendered, amazes me. I am not paid at my place of employment if I have not worked? I do not pay for any service or goods I do not receive.
I originally had offered to pay the gap timing of my last bill and cancellation, however, now I will not pay anything on this bill. I am charging Verizon $45.00 as this would be my hourly wage times two. Plus $100.00 for aggravation and lack of service, for a total of $145.00. $145.00 minus $128.46 equals $16.54 that Verizon owes me.
I will expect payment in 30 days or a late payment of $25.00 will be added. I am sending a copy of this to:
Verizon Wireless Att: Correspondence Team {edited for privacy}
NYS Attorney General – along with a formal complaint
NYS Better Business Bureau
Lowell McAdam, {edited for privacy} and {edited for privacy} of Verizon
Respectfully:
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