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Can someone from Verizon please help me get my refund??????????

I moved in Oct. and cancelled my service. I have been instructed by different Verizon employees to pay my full bill and wait for a refund and to wait for an adjusted bill. Since the employees didn't seem to know what to do for sure, I paid the full amount so I wouldn't mess with my perfect credit rating by being late on a payment. Then another month passed and I hadn't received my refund yet so I called again. I was told it would take another month to receive it. Why so long I don't know. Well I still haven't received it so I called once again! This time I was told the refund was mailed on 12/13. Today I get another statement telling me I have a refund coming but when the hell is it coming??? This is rediculous! This is frustrating! This is horrible customer service! Please someone from Verizon that can get me my money please contact me so I can resolve this already!!!!!

Comments

ElizabethS

Hello unhappyone

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or help you resolve your issue.

unhappyone

They can't contact me on the phone number on the account as that account has been cancelled and the phone number is no longer mine. Please have them contact me via the forum or preferably through the email address I entered when I signed up for the forum.

unhappyone

Well, no one called me like they said they would. No one responded to the online questionaire that I filled out for them. Called two more times and was told the check is in the mail but that was 10 days ago and so far no check. Hoping it arrives next week?????

ElizabethS

Hello unhappyone

Our records show that Anthony_VZ sent you a private message on Dec.21. And there is also a note that Shamika_VZ forwarded your issue to the customer service center today. Have you checked your PMs?

locomanjim

Wait your 60 days like the rest of us. Sorry Massive People Leaving from FIOS For Lying and Cheating by FIOS.

JGSaxon

I am suffering from the same thing. I canceled my service on April 10, my final bill was May 19, yet I received nothing, glad I left, but this is ridiculous?

mjradosevich

I canceled my account 7 weeks ago. At the time I was told I would receive my refund check in a month. After 7 weeks and numerous calls, I still haven't received my refund. I keep getting told the same thing---that my refund has been approved and they will now process it which takes about 3 weeks.

I am spending my time and energy with no result. (placing a call takes me about 30 minutes to get someone who then places me on hold again)

It seems to me that Verizon is holding onto refund monies to collect interest. If they hold onto $50.00 from numerous dissatisfied customers the interest adds up.

[Deleted User]

Hi mjradosevich,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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