Child Item

Site Totals

61246 Questions Answered 267 Categories

FIOS Service

I'm trying to see if I have FIOS available. I'm pretty sure a service tech told me I am all wired for it when they were here a few years ago. When I try to check availability or Build my Own Bundle, I get message that says,

"Please contact the Verizon Local Business Office
We're Sorry, we're unable to continue your order at this time.
Please try again later or contact your local Verizon Business Office for assistance.

1-800-VERIZON (1-800-837-4966)"

Guess what? The local business office is only open 8:30AM to 5:00pm. I wish I had the luxury of only working those hours, but that is why I am trying to do this online...at night.

Why I can't I see what services are available while logged in online? Any help will be greatly appreciated!

Comments

[Deleted User]

Hi SeanMBrooks2245,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

SeanMBrooks2245

Nevermind....I'll stick with Comcast. If I have this much trouble just trying to purchase Verizon's product, I'm scared to death thinking about the lack of support I'll have once I'm under contract with nowhere to go. Don't bother escalating to Verizon Employee. Been there...done that...and I still can't get past error message "

Please contact the Verizon Local Business Office

We're Sorry, we're unable to continue your order at this time.
Please try again later or contact your local Verizon Business Office for assistance.

1-800-VERIZON (1-800-837-4966)"

Was told, "We can see your information just fine so it must be a problem with your browser and we can't send out tech support for that." Seriously? Thanks for your help Rich!

Child Item