On 06/12 I received email for my bill is available for online then I noticed amount were much higher than normal bill. I found I was charged $99 for Boxing Match on 05/02. I called Customer Services that afternoon and claim no one at our home ordered this fight and we did not watch the fight but Verizon Rep. insist we did ordered from our remote control and watched the fight. No one in our family is interest in boxing and we have never order ant On demand or PPV. I am going nowhere with this Verizon Rep. so I requested to speak to Supervisor, rep put me on hold then came back saying Supervisor is busy and cannot come to the phone but she said she was authorized to credit back $99. Ｉ ｗａｓ skeptical but I trusted her and hang-up the phone. Week later, I haven`t see a credit yet. I noticed some other Verizon customer has been charged for the fight they did not order, isn`t there a system problems? Can someone give me an advise what to do next?
