I recently had my bill go up with no noticeable indication that it was happening.
I looked through my monthly billing notifications and saw no mention of a change coming.
After what seemed like a billion hoops to jump through, I finally was put in contact with a Fios representative. This representative was very helpful and he told me that there was a notice of a coming change to the bill in my monthly statement.
I have electronic statements setup. So, I went to MyVerizon, clicked to the spot where I can view the statement, and finally found this notice that my bill would change.
Since I signed up for electronic statements, I assumed (mistakenly it would seem) that my monthly billing notification would hold such information, or that I would receive a separate email notice of changes about to happen to my bill.
So, the purpose of this message, besides for me to complain, is to pose to Verizon that they do either offer this information in the billing notifications or in a separate email notification, instead of only in the billing statement, as the billing statement is usually back of mind, while the notifications get one's, or at least my, attention each month.
