I have relocated to a new state last month. Prior to that I filled out the necessary online forms in prep of my move. I also wanted to change my plans for T.V, Internet and Phone. I succesfully changed my plan online and received 2 confirmations with a different estimated monthly projected bill. I was confused so I called customer support and boy did that **bleep** sound condescending. I asked her to explain why the price of the plan I chose was significantly lower than my confirmation bill. I couldn't even remember/comprehend her explanation because it was all technical bull**bleep**. Am I an idiot? um if i am, i'm sure as hell a successful one. I digress, so i tried calling again a couple of days later but this time the gentleman I spoke to was much nicer and pleasant. I ended up getting the plan I wanted for about $144 a month. and i have that saved as a pdf A couple of days later I signed online to see that my information has not been updated (new address, new plan, etc) I used online chat thinking this woud be a easy fix. Well, i can't remember the details but basically I ended the chat in frustration because I couldn't get a simple answer why they haven't updated all of my information. Even now my plan says that I don't have a plan... but yet I received a new bill this month for $44. (explanation below)
Now it has been a month, and i received a new bill for $44. I thought this made sense because I was having ridiculous slow speeds this month and I was given a 15 day credit for my 75mpbs. So, i paid for this month but the thing that doesn't make sense is that my bill shows the plan that I had in my old residence--When i looked at the details it shows that I removed almost everything--On top of that, my billing address, is still my old one. Even trying to explain all of this is overly complicated.
Back to billing: I see a note stating that equipment needs to be returned in 30 days or be charged. I'm not sure if that's for me or if it was a general message for all users. (pretty ambiguous). ANY RATE, I sent their equpiment back so I better not be charged as this would be the last straw.
The last 2 months has been a total nightmare. Between incompetent billing and extermely below average internet speed, I feel totally helpless.
I have been recording all of my chats/conversations because I just can't trust verizon. Resorting to social media is not something I'd be proud of doing but there's just no other choice.
FIX MY **bleep** GOD **bleep** IT...
