In July, I saw a special Triple Play deal for $79.00. I'd been thinking of adding voice services and decided to chat with customer service. I was on chat for almost 3 hours and was assured that Stephan would help me place my order. The special price would have been $99.00 to keep the same TV services plus tax and fees. Since our internet service is lousy, I also upgraded to the $99 router. So after Stephan got my $99 for the router, he told me that I'd have to call customer service to place the rest of my order. Are you kidding me???? It had been almost 3 hours and I'd gotten nowhere.
Well, of course when I called, they told me that I could not get the price I was quoted. I spoke to two more people, and finally was told that I could get the price as quoted. I made the mistake of taking this person at her word. Instead of the $99, I am being charged $129. Oh and guess what? Today when I called to straighten out my bill, I wsa told that there were no notes about any special agreement . . . what a joke. I also paid $100 for the phone jack to be installed. I told today's person that I wanted to cancel the phone and go back to the contract I had. Nope . . . can't do that either. {please keep your posts courteous} . . . I can't believe I was taken advantage of in this way . . . so disgusted. My voice will be heard every opportunity I get.. I think the worst part is that the person I spoke with today acted as if I was making up the story. Really? If I wasn't told at the beginning that I could get the $99 package, I would have ended the chat and gone on with my day. Instead I wasted 3 hours before finally agreeing to the $99 price that I was quoted. Now I find out that there's no record of notes with the person who approved my contract and my bill is about $175.00 a month. It's really a shame that Verizon does not care about its customers. Oh and just for kicks, here's the transcript of the chat which eventually lead to the phone call authorizing the price as quoted. Facebook and Twitter . . . here I come!
{edited for privacy}
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