Verizon Bill sent to collections but verizon residential or wireless have no record

eLLeBee88

I recently checked my credit report and saw that I have a collection from Verizon twice for the amount of $557. I called Verizon a few days ago and they could not find anything using my phone number or my ssn so I was referred to Verizon Wireless and could not find anything using my phone number or ssn either. At this point I'm am not sure about what I should do next or why this is on my credit report if there are no records of me owing a balance. This is very frustrating!

ElizabethS

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.