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New iPhone Remote App Bug - Complex Password Do Not Work

Hello

I have been having a problem with the new iPhone app ever since the latest update. I have been emailing support to no avail. I'm a residential customer and I am certain I am entering my password correctly. My password is working on the website etc as well. The problem seems to be that I have a complex password which is not working properly with the new version. Can someone please help?

Thanks

Comments

TomH121

JUST SIGNED IN TO BOTH using my Residential password

MyFiOS Version 3.8.4.12

FiOS Mobile Version 2.5.2

Using iPhone 5 iOS 8.1.2

Please provide DETAILS on Equip and software

What have you done ?

VIPCustomer

sorry for the delayed reply. After over a month of back and forth, Verizon support finally got back to me acknowledging there is a bug in the new app. Their suggestion appallingly was to use a less complex password so that the iPhone app works. Clearly making my account less secure for the purposes of using the iPhone apps is rather ridiculous. I asked for an ETA for the fix which they said they are working on but no ETA was given. Kind of pathetic. Security fixes should be prioritized...

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