Due date for payment

kimdenning

I received an email that my bill was due on Nov 19th, and it is past due and I may be charged late payment fees.

My paper bill shows the due date of November 27th. How is it that my bill is past due?

I did make the payment today, however, I want to make sure I do not receive any late payment fees.

I also tried calling, and it kept asking me for my 10 digit home phone number. I do not have a home phone.

I also tried using your virtual assitant, and I did not have anyone on the other end of virtual assistant communicating with me. It is very difficult to get through to someone to try to get some help.

ThiaB

Hi kimdenning,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.