Hello, I signed and gave a verbal agreement for a 2 year contract to Verizon FiOS for triple play bundle. My price after taxes was supposed to be 114 per month and it was for 04/2015 until 04/2017. On 6/22/15 Verizon claimed someone in my home upgraded my package via remote control. It was not me nor my wife. It is possible it was my 7 year old daughter however I cannot be sure. This new package will cost me 135 per month approximately. I called Verizon immediately that night and asked for it to be removed. I was told my a sales person that it would be. When I discovered I still had channels I was not supposed to I called back. I was told that there was no way to remove this package and I would have to pay the new amount. My monthly charge has now gone up 21 dollars per month which would be a total of 462 for the life of the contract. All I was offered was a credit of 10 dollars per month. I did not agree to any of this and feel it is wrong, illegal and unethical. These remote controls should come with built in locks and be agreed upon by the homeowner!!!! I am looking at Time Warner right now to see what they can do for me and I will be filing complaints with the BBB, FTC and the NY Attorney General.
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