As many other users reported, I was charged $79.99 for a UFC match on 04/25 which nobody ordered or viewed in my family. Most probably it was one of Verizon pop-up advertisements which you try to get rid of by pressing some buttons on the remote - and if you press OK button - you are charged - even if you did not realize it that you just ordered something you had no intentions to order. I tried to speak to an agent - no luck removing this charge, I tried supervisor next - still same response - our system shows the you ordered and watched it. How can they know they watched it? They said your Fios box was tuned to that program for 9 hours straight. So, if UFC match started at 9pm, =9 hour of watching - this would be till 6am. I told them that this does not make any sense - TV was off all night long, just the Fios box was on until we woke up at 6am and turned on TV and switch the channel. Well, logical reasoning is not a good friend with Verizon supervisors - so supervisor refused to issue a credit. I think I should make a case with the local BBB, if this does not help - this is clearly a Verizon's unfair business practice.
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