Internet, Phone, FIOS TV - which is worse?

dgarbarz1

In April we bundled our services from Verizon. What a mistake! We didn't have our original phone numbers for 5 weeks and still can't get into our VM after 3 customer service calls (since April). Left DirectTV for FIOS and left an easy interface for ? and no "NFL Sunday Ticket". Lastly, have tried support to reset my sub-email account since I can no longer find that area on their account mgmt site - two hours with India and still no help. Is this the worst company around? Moving my cell to AT&T asap after 10 years with Verizon. What a shame their accounting systems and customer support does not match their technology.

ElizabethS

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.