Fios 1 remote does not change volume or turn on/off the TV

Just got my Fios 1 yesterday. I installed it and it works fine except for the remote,it will not operate the volume or turn the TV on or off. I tried the vaiable or fixed section on the Audio but it does not work. I have to use the TV remote. Any help?

Accepted answers

Edg1

Go to Menu > Settings > Voice Control > Fios TV Voice Remote > Program Voice Remote > Manual Setup > Press ‘OK’ to select.

Select the TV brand and model and follow the steps.

All comments

Edg1

Go to Menu > Settings > Voice Control > Fios TV Voice Remote > Program Voice Remote > Manual Setup > Press ‘OK’ to select.

Select the TV brand and model and follow the steps.

Chipper14

Tried many times on LG SMART 4K and DOES NOT WORK! Looks like lots of Verizon customers are having same problem.

FotoGuy

my remote does work with volume on my Sony 65" XBR65X950G LED TV

tried all Verizon Fios One options - sect tv brand, changing cods, select model number - called Verizon - they sent out a new remote - same issue - they sent out a new Fios One Box - Same Problem - anybody else?

Ronzoni1

Mine was working fine for months . Now it stop working on my Sony TV. I paired a new remote and it still doesn't work. This after I did a Sony software update. Need help

Ladyblessings1

Still didn’t work

Patrick82

Same Problem with a Samsung Tv. My remote will control everything except

the tv volume and during the remote setup, the volume did change when prompted.

Only thought it that the remote is controlling the receiver that I programmed in

but that receiver is off. How do I remove the receiver from the remote memory?

Thank you,

Pat

clem21

You have to go innto the Fios voice remote menu and go to manual setup. Remove the current setup, put in your make and model of TV and the receiver should be out of the remotes programming.

Karlemann

Did all that a NUMBER OF TIMES. Remote still does not work, does not change sound level, does not turn off TV. Have "8.1"

clem21

The variable volume control in the Fios One box only applies to the analog audio out. It has no effect on the HDMI or optical out of the box. It should be "Fixed" for most people. If you are seeing a volume slider in the upper right of the screen that says fixed or variable, the remote is programmed for the Fios box to control volume, not your TV. The new remote sends infrared signals to all devices except the Fios box which is sent Bluetooth. You need line of sight for the remote to function for anything except the Fios box. It sounds like one of the latest firmware updates may have broken the volume function for some TVs. Please post your firmware version and TV make here so we can see what's going on. If trying the manual programming doesnt help, then please post make and firmware version.

@Ritter197 wrote:
Did all that a NUMBER OF TIMES. Remote still does not work, does not change sound level, does not turn off TV. Have "8.1"

WileyAR

I’m in the same situation myself. The TVs randomly prompted me to re-pair all of my remotes. Now the volume is controlled by the set top boxes on all of them instead of tv, which is extremely irritating and now caused me to have to use the manufacturers remote simply for volume.

I have a Vizio E series, LG UJ6300 4K and a Roku 4K TV all having the same issues.

firmware version: 7028.08.00 (BL 193)

clem21

Need the firmware version for the Fios box ie: APR 6.80, etc.

Thanks

WileyAR

The above was the firmware listed in the main box.

The APR appears to be the release.

Release: APR-6.9

clem21

@WileyAR wrote:
The above was the firmware listed in the main box.

The APR appears to be the release.

Release: APR-6.9

Thanks for this. I'll try to run it past some techs and see what's up. No guarantees though.

Janefoe484

After working to control power and volume for the past 4 months (although randomly changing the input selection) now the FiOS remote won't control the power or volume on my TV. I've tried reprogramming a million times. This seems to be a widespread problem not specific to any particular brand. I have a Sceptre tv. In the middle of watching a show, I was prompted to reprogram the remote and then it stopped working. The only function the FiOS remote controls now is the channel. I need the TV remote to power it and change volume.

clem21

@Janefoe484 wrote:
After working to control power and volume for the past 4 months (although randomly changing the input selection) now the FiOS remote won't control the power or volume on my TV. I've tried reprogramming a million times. This seems to be a widespread problem not specific to any particular brand. I have a Sceptre tv. In the middle of watching a show, I was prompted to reprogram the remote and then it stopped working. The only function the FiOS remote controls now is the channel. I need the TV remote to power it and change volume.

Support is very aware of the problem and is trying to find a solution. Hang in there. If your TVs remote can be programmed I'd try to set it up to control the Fios box for now.

clem21

OK people with problems, here is the latest suggestion:

Another thing we would like the user to try would be to try and pair his working remote from one of his IPCs to this VMS STB where he is currently seeing the issue and see if that works.

Would be best to first invoke reset programming on his working remote, followed by invoking Play/Pause+0 from his remote once in direct vicinity of the VMS to pair.

That would help us rule out if he is seeing a remote issue or a box issue.

Please give this a shot and post your results.

Thanks.

Janefoe484

I have NO clue what any of this means...you need to re-state with specific instructions and without using acronyms...

rams_sharpe

For some reason I was prompted a week ago to reprogram my remote to my tv and I discovered today that it doesn't actually work (outside of being able to power down the tv). I've tried the auto setup and manual setup with the model number for my TCL Roku TV. Anytime I hit the vol up/down or mute button I get the FIXED volume bar native to the STB. Any help would be appreciated

Janefoe484

Why is this NEW issue being buried under an OLD post that is listed as resolved? It's extremely tedious to be forced to dig through pages and pages of posts to get to the end. This is NOT related to the June 2019 post, nor is this resolved. Whoever forced all of these new posts under this old listing needs to make it separate or at least mark it unresolved!

Regarding the suggestion that I try to program my TV remote to control the box:. I have an older, cheap LCD TV made by Sceptre (which I can't replace in order to afford the prohibitively expensive monthly service fee Verizon charges). I don't think the remote can be programmed to control the box; there aren't correlating controls for all of the functions. Verizon just needs to FIX this issue--for the hundreds of dollars I pay every month, this is unacceptable! 🤬

Janefoe484

THIS DOES NOT WORK! I only have one box and one remote.

henry11301

Yes, I have a LG and an Energy Sound Bar. All was well until today when something was pressed incorrectly and my volume and mute no longer work. I have followed all the instructions I can find and still no voice control as I had through the sound bar or the TV. Will trying calling support or chatting and maybe they can help.

clem21

Try re-programming the remote. Make sure ALL devices are turned on. Menu>settings>voice control>Fios voice remote>Reset remote setup. Hit ok, reboot the box. Go back in, Menu>settings>voice control>Fios voice remote, this time select Manual setup. It will ask about your TV, then when that's complete it should ask about the soundbar. Once done and all OKs are done reboot the box again and you should be all set.

ronrak

Same here but my Microphone Key doesn’t work either?

clem21

@ronrak wrote:
Same here but my Microphone Key doesn’t work either?

Did you try pulling the batteries out of the remote for 5 minutes, then putting them back in? Or un-pair then re-pair the remote. If no joy, contact support on Twitter or https://www.dslreports.com/forum/vzdirect

clem21

@ronrak wrote:
Same here but my Microphone Key doesn’t work either?

I need to know what Fios box, what TV, are you going straight from the Fios box to the TV? When did this start?

SirBeck58

Also having this issue. I have my Fios One going to input on receiver then output of receiver to TV. I need the receiver's pass through to get the signal sent over my 75 foot HDMI so taking the receiver out of play is not an option. The remote programs both the TV and Receiver just fine, but does not control the TV volume. It will change inputs and power the TV on/off. Its as if the remote wants to default to the receiver volume even if its off. The receiver auto adds, so there is no way to delete it out of programming as its back again as soon as I clear the programming. I think this is a fault of the remote and the way it controls devices. The old remote still works, but with those you got to program the remote to control the the volume for your selected device when on STB as well as choose what turned on when you pressed power. The Fios Voice Remote needs options like that.

clem21

@SirBeck58 wrote:
Also having this issue. I have my Fios One going to input on receiver then output of receiver to TV. I need the receiver's pass through to get the signal sent over my 75 foot HDMI so taking the receiver out of play is not an option. The remote programs both the TV and Receiver just fine, but does not control the TV volume. It will change inputs and power the TV on/off. Its as if the remote wants to default to the receiver volume even if its off. The receiver auto adds, so there is no way to delete it out of programming as its back again as soon as I clear the programming. I think this is a fault of the remote and the way it controls devices. The old remote still works, but with those you got to program the remote to control the the volume for your selected device when on STB as well as choose what turned on when you pressed power. The Fios Voice Remote needs options like that.

Problem is the Fios remote can only control one devices volume at a time. Because you have a receiver in the chain, it defaults to that for volume control. Have you tried programming the remote with the receiver off? That might bypass it during the process.

DSW11

Same issues for past week, fios remote no longer controls voice and TV on/off. We have Vizio E32-C1. I have read through entire thread, the reference to Fios One confused me (not sure what Fios One is) we have the VZ P265v5 RC remote.

I followed suggestions in thread:

1. I went to settings>audio&video>audio>Volume Control it only allows setting to Fixed or Variable. It was set on Variable all the years since getting the TV and remote worked fine. I changes to Fixed, and back no difference. Left on Fixed after all the back and forth.

2. I went to Menu>Help to reprogram remote, followed directions stated TV and nothing.

3. I then followed the remote reprogram on back of remote(duh🤦🏻‍♀️) and it fixed the issue.🤟🏼

The difference was following the directions on the back of the remote. Hope this helps anyone reading that has the same remote.

clem21

@DSW1 wrote:
Same issues for past week, fios remote no longer controls voice and TV on/off. We have Vizio E32-C1. I have read through entire thread, the reference to Fios One confused me (not sure what Fios One is) we have the VZ P265v5 RC remote.

I followed suggestions in thread:
1. I went to settings>audio&video>audio>Volume Control it only allows setting to Fixed or Variable. It was set on Variable all the years since getting the TV and remote worked fine. I changes to Fixed, and back no difference. Left on Fixed after all the back and forth.
2. I went to Menu>Help to reprogram remote, followed directions stated TV and nothing.
3. I then followed the remote reprogram on back of remote(duh🤦🏻‍♀️) and it fixed the issue.🤟🏼

The difference was following the directions on the back of the remote. Hope this helps anyone reading that has the same remote.

Glad you figured it out on your own. The Fios One boxes are the new 4K capable boxes, based on your remote you have one of the older boxes. The remote you have is user-programmable with codes, the Fios one remote is voice controlled and has to be programmed through the Fios Box. That's where all the problems are coming from.

Nmelhado1

I have the same issue. The remote previously controlled volume properly. Today when I turned on the tv, it said the remote needed to be paired again so I did. After I paired it, it no longer controls volume. I followed the manual steps. I select Sony, it says to press ok button and asks if the volume changes. It does! So I hit accept. Then if I hit the volume buttons after pairing, it says “fixed” and doesn’t change the volume. This seems to be a common issue. Please do not respond with the same instructions which are not addressing the issue.

clem21

@Nmelhado wrote:
I have the same issue. The remote previously controlled volume properly. Today when I turned on the tv, it said the remote needed to be paired again so I did. After I paired it, it no longer controls volume. I followed the manual steps. I select Sony, it says to press ok button and asks if the volume changes. It does! So I hit accept. Then if I hit the volume buttons after pairing, it says “fixed” and doesn’t change the volume. This seems to be a common issue. Please do not respond with the same instructions which are not addressing the issue.

If you see "FIXED" when pushing the volume buttons then the remote is trying to use the Fios box, not the TV or receiver to control the volume. Something has gone wrong when you tried to set up the remote, and for now all I can tell you is to remove and reprogram the remote again.

Momma01

We’re you ever able to get the volume to work. Having same issues with one of our Samsung tvs n it’s a new tv. *****

LeoH1

I wanted to add that I also have a Sony TV, but when I do the manual setup, it says to press ok and see if the volume changes, and it does. Once I exit out to live TV, pressing volume up changes the input on the Sony TV, and pressing volume down turns the Sony TV off! Volume control does not work! I tried all other Sony codes and the first code is the only one that does anything. I believe there is an internal problem with the programming/firmware of the FiOS One remote.

clem21

@LeoH wrote:
I wanted to add that I also have a Sony TV, but when I do the manual setup, it says to press ok and see if the volume changes, and it does. Once I exit out to live TV, pressing volume up changes the input on the Sony TV, and pressing volume down turns the Sony TV off! Volume control does not work! I tried all other Sony codes and the first code is the only one that does anything. I believe there is an internal problem with the programming/firmware of the FiOS One remote.

Please give me the model# of your TV and I'll send this to support and see what they come up with. Thanks.

clem21

@clem53 wrote:
@LeoH wrote:
I wanted to add that I also have a Sony TV, but when I do the manual setup, it says to press ok and see if the volume changes, and it does. Once I exit out to live TV, pressing volume up changes the input on the Sony TV, and pressing volume down turns the Sony TV off! Volume control does not work! I tried all other Sony codes and the first code is the only one that does anything. I believe there is an internal problem with the programming/firmware of the FiOS One remote.
Please give me the model# of your TV and I'll send this to support and see what they come up with. Thanks.

Have you tried the solution this person had?

Re: Fios 1 remote does not work volume or turn on/off the TV

‎06-15-2020 01:25 AM

Message 74 of 77

(312 Views)

I have a very simple setup, Verizon FiOS One main box (not a Mini), a Samsung Model UN55C7000WF TV, and that's it. I was getting all the crazy stuff seen in this thread, where the remote Volume Up was acting like the Input button, the Volume Down was turning the TV off. It didn't matter how I set it up, even when I selected the exact TV Model.

I tried resetting the remove and setting it up again, removing the batteries, etc, many times, all to no avail: same symtpoms. But I was always using the stuff from the Settings > Voice Remote menu, the Auto and Manual selections there. They only test the volume during their setup.

Finally, I did a full reset of the entire box (not just the remote), using the menus to do a full reset. That triggered the default Remote Setup, where not only does it test the Volume, but it also does a Power Off/Power On test. After that, my remote started working perfectly.

AuntieMame

GOT IT BACK. Did everything here a dozen times. Called Verizon. We reset box. Then we reset the Fios remote (press "back" and "last" together till red light, punch in 3 numbers, 983 I think.) Still wasn't working. Accidentally switched input from HDMI to "TV" and lost my TV for a long while. Kept bouncing through all the inputs multiple times, with both Fios remote and TV remote. Minutes later TV came back. And with it, volume control. VZ rep didn't know why, but said maybe it was the switch from HDMI to "antenna", as he called it. Whatever it was, it worked for me.

clem21

@AuntieMame wrote:
GOT IT BACK. Did everything here a dozen times. Called Verizon. We reset box. Then we reset the Fios remote (press "back" and "last" together till red light, punch in 3 numbers, 983 I think.) Still wasn't working. Accidentally switched input from HDMI to "TV" and lost my TV for a long while. Kept bouncing through all the inputs multiple times, with both Fios remote and TV remote. Minutes later TV came back. And with it, volume control. VZ rep didn't know why, but said maybe it was the switch from HDMI to "antenna", as he called it. Whatever it was, it worked for me. Nothing else here did. Good luck! 1 800 VERIZON. Ask for Steve.

Sounds like the input switching reset the HDMI pairing between the box and your TV. Next time try powering off the TV and the box. Remove the HDMI cable between them, turn both back on for 2 or 3 minutes, plug HDMI cable back in. That will usually reset the HDMI pairing and cause a new handshake between the two devices.

Towers1

This is what has enabled the power on/off function of my Verizon FiOS remote paired to my SONY Bravia TV (KD-55X750H). I hope it proves helpful for other TV brands.

Go to Settings
Bravia Settings
External Inputs
HDMI CES Settings
- CEC set to "on"
- Device Auto Power off
  - Set the on/off option to "off"
- TV Auto Power on
  - Set the on/off option to "off
- Push the "off" button on the remote to test the settings.

EJV2

I have same issue and have tried resetting remote several times and manually entered my LG model UB9500 number and volume and channels still don't work

clem21

@EJV wrote:
I have same issue and have tried resetting remote several times and manually entered my LG model UB9500 number and volume and channels still don't work

The Fios remote should change channels on the Fios box, and volume on TV. It will not change channels on the TV. Remember to point the remote at the TV. It doesn't have to point at the Fios box. Also try removing the batteries from the remote for 5 minutes, then reprogram the remote.

Skyraider1

January 18, 2021.

Looks like we’ve all been here. My TV is a SAMSUNG. Volume Up and Down, Mute and TV On/Off stopped working. It helps to know that the ‘Play’ button is immediately below the blue DVD button. No label.

With the TV On and a FIOS show on the screen, here are the steps:

Press OK and Fios TV buttons at the same time for two seconds and let go. Remote red light will blink and then stay on.
This next step is tricky because things happen fast. Poise your finger over the ‘Play’button.
While watching the screen, press –AND HOLD- this until the TV turns Off then release immediately! Mine must have been first on the list and I was late. Returned to the TV On and a show on the screen, begin again at the first step. Faster the next time around. Then . . .
TV turned Off and I instantly let go.

Test the top left TV On/Off button on your Remote. If it operates you have probably solved all of the problems. Your Volume control scale may look different now. The now label reads: ‘TV Volume’. My speakers are fine.

For what it’s worth, the Verizon crews have been in the neighborhood for several months lacing in newer, much larger cable. They may have accidentally caused the problem during a hook-up.

MicRap

For those whose remote was working to power the tv on/off but wasn’t working to control the volume. I had this issue and just solved it by after pairing the remote went to Menu/Settings/Voice Control/Fios TV Voice Remote/Program Fios TV Voice Remote/Switch Audio Device. Select “TV” instead of “Audio Video Receiver”. This fixed my issue of not being able to control the volume.

Esjacks

This worked for me

My volume now works

[Deleted User]

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