Does anyone else notice that anytime you call the billing department at Verizon its just one empty promise after another??
I've called 4 times now b/c THEIR agent screwed up my subscription renewal, (instead of bundling all 3 services she bundled phone and TV only, then added the internet for an extra 90 bucks a month...raising my bill by 120 a month from what it was) and each time have been told (after spending 15 minutes explaining the problem) that I'm right, but a supervisor would have to fix the problem and call me back...Each time they say to expect a call within 2 hours...each time I don't get a call. Amazing that a company could give that little of a **bleep** about their customers in my mind. Last time I called I tried to get the agent to skip all the **bleep** about explaning the problem (b/c honestly shouldnt that all already be on my account profile?) and give me to a supervisor, and instead it was another half hour with another guarantee...I'm tired of wasting my time trying to fix their problem, and if they don't give a **bleep** enough to call me back to fix it I dont think I give a **bleep** enough to have their service...anybody else notice the same thing when they call in to fix problems? Clearly no wonder Verizon is rated as lowly as they are in Consumer Satisfaction.
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