Bill for Returned Cable Card

TurtleTurtle1

Seems to be a common problem that isn't getting fixed on Verizon's end.

Need help getting this resolved, with something in writing. Have been told numerous times from Customer Service that everything is taken care of and then received a bill for the cable card that I returned via UPS with other FiOS equipment. Not interested in waiting till it gets to collections fraudulently. NEED IT FIXED, NOW

[Deleted User]

Hi TurtleTurtle,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.