Billing & Account Info Missing / Error

tutomut2

Hello,

Is anyone having a problem after logging in to their My Verizon Account? I've been trying to pay a bill online without any success. I can log in fine, but there isn't any billing information available. I just get an error message saying that there was an error and to try again later. This has been going on for at least four days. I finally had to call to pay the bill and get charged a fee. Talk about rediculous. Furthermore, the only number available to call is for billing or adding/discontinue service, nothing to report a problem with Verizon.com/My Verizon. Any ideas?

ThiaB

Hi tutomut2,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.