Hopefully someone from Verizon reads this i got my 2n bill and noticed i didnt get the 24 month Quantumm discount.
Order of events
Ordered Fios (inter was 50/50) Before install date I asked to upgrade to 75/75 and that would only add $10 to montly bill. Service rep said yes and it wouldnt be a problem no problem
Got and email with incorrect total. Called back and the service rep made adjustments. She would send it to billing division and sent me a email stating I would still get my Quantum discount.
Paid first bill. There was a lot on there as far a partial.
Looked at 2nd bill and no discount called and was told because i change it i couldnt have the discount. (which is opposite of what i was told. Said there was nothing in notes about it I still have the email the rep sent)
Asked to speak to superviser and said i would be on hold for up to 1/2 hour i was on getting ready to leave for work so couldnt hold on for that long i told them i would call back.
Why would i get penalized for upgrading? Not even 60 days and im having issues
