Wrongly Charged for BOXING MAYWEATHER VS PACQUIAO 05/06/2015 $99.99

kennesaw1

This is with regard to - pay per view BOXING MAYWEATHER VS PACQUIAO 05/06/2015 $99.99, which was erroneously/intentionally /automaticaly charged even though I did not watch it .

After I complained they investigated and told me that I did subscribe to it. However even if I had accidently subscribed my receiver has a parental lock and this did not flash. The support confirmed that if there is a power outage the parental controls are reset.

I do regularly subscribe for on demand movies and every time, it asks for a PIN confirmation. However, I was surprised for no fault of mine, I was charged ( $105. 00 with taxes).

I hope this forum / a verizon rep helps me to clarify the following,

1. There was no way to file a written complaint by email, the only option is talk or grouse in this forum

2. Purchases go through eventhough the pin has been reset due to outage. I suspect this should be either a failure of the equipment or software, which caused this problem

3.I want to permanently block any purchases from Verizon FIOS.

4. Explanation of FIOS TV broadcast Fee

Thanks

ElizabethS

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.