Billing incorrectly

Jojofrank

I spoke with a few reps and on the 12th of August a tech came to my home for 10minutes with my husband and neighbor out side to move the box on the outside of my house where it was installed incorrectly from the beginning. When the rep spoke to my husband and myself we were told that there would be no charge. Why would I agree to a $ 140.00 charge when I put in the order to disconnect service on the 6th of September. I have just had horrible service from day one. I think that it's a shame that they are allowed to put charges on the account because I cancelled my service. I was an advid Verizon supporter but this has changed my mind and I will make sure that I tell everyone how horrible they treat there loyal longstanding customers. I am paying my last bill minus these charges. Bad business !!!!!!

ElizabethS

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
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