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PSA: Erroneous Collections from Verizon, Tanked Credit Scores!

Hello forum,

I just wanted to highlight an issue that seems to be plaguing others just like me. I hope by posting this, I will get some more information on how to correct this and also warn others who ever decide to use a verizon product.

2018 - Some sales rep shows up at my house to try and get my family to sign up for Verizon Fios. We were happy to give the trial a try because we use verizon for everything else. After 3 days of struggles, the service never worked. So we canceled the trial and Verizon support said they'd mail a box for us to ship the router back to them. This box never came. I called verizon multiple times to have them mail this box and make sure our service was canceled (since we were never able to use it.) Still nothing. I work in a hospital and have absolutely no time to drive to their office and drop off the package but I will if necessary.

2 months later - Boom. I get a call from collections requesting i pay $700 for the Fios service. I was completely flabbergasted. I called Verizon multiple times to fix this and ultimately I drove to their office to drop of the stupid router and be done with all of this. They then reduced the charge to $100 for some reason which I happily paid to just be done with their nonsense.

A year later, I notice something amiss on my credit. My credit score had plummeted. by nearly 200 points. Apparently, collections had been holding my acocunt hostage for months while I was sorting all of this out with Verizon. All of this garbage due to a service I never even used.

I've called Verizon and spoken to countless irritable support staff for hours on end. I've filed a dispute to no avail. Does anyone at all have the number for Verizon's collections office. This is such a devasting problem for my family and I and I am doing everything I can to recover from this totally erroneous charge and fix my credit score.

I am baffled and truly do fear for how many people are vulnerable to this sheer amount of bullying from verizon for absolutely no reason and I hope to dear God that there is a way to combat this and protect others. I for one am likely to discontinue using any other Verizon services.

Thanks

Comments

[Deleted User]

Hi erudit,

As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help resolve your issue.

Unhappy17years

Having a similar problem. Loyal for 17years to Verizon, personal and business. Never late paying. Moved to a new place and set up new service with Fios, final bill paid at old address. No contact from Verizon to let me know there was another ‘final’ bill. Then months later there was a collections mark on my credit. I didn’t become aware of the negative mark until recently. Credit ruined by a utility. This is a very shady practice - I question why a service company would act this way.

[Deleted User]

Hi Unhappy17years,

As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.

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