Where is my $400 Prepaid VISA Card

dh61

I have been on the phone over 1 hour, switched to 3 different CS depts and still NO ONE can answer where my promised $400 prepaid VISA card is, or when I will receive it. It has been months!!! This is the WORST customer service experience I have ever received. I would like an answer, and not have to hunt around, be on the phone for another hour, etc. in order to get an answer. I do NOT want to be given a link that takes me no where, either! If I do not receive quick resolution, I will report this issue to the BBB.

[Deleted User]

Hi dh6,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.