Verizon Wont Refund My Money

JTH196

Oh my gosh, I am running out of options and would like to hear from you. I ordered a wi-fi extender and paid for it, only to find it was coax and wouldn't work for my home configuration. I returned the item & have the shipping number back in Sept. I have called multiple times to only be told the refund would take 30-60 days; after the 60 days still no refund, I have since been working with a guy who seemed to be helping me. I faxed him the receipt, bank records showing the money was taking from my account, and the UPS tracking receipt. He has called me about 4-5 times in the past 3 weeks stating "still no update on this". Looking for any help on why a billion dollar company is refusing to return my $115.00 dollars, even after I have supplied all they have asked for. It's been 5 months and I still don’t have my money. Unbelievable!!! Any insight would be greatly appreciated?

ThiaB

Hi JTH196,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.