I just got off the phone with customer service. The lady who helped me was very nice but unable to explain my issue...
I have two set boxes and recently moved one of them to another room. That box worked for a good two days. Then all of a sudden it stopped working and the error message saying to reset the box or use quick code 8803 should solve the issue. I tried the first many times which prompted me to calling. The issue from what I understand, is that there is only one box showing up on the account. If I had another one it should say (Rent): set Top Box . On my account there is one which says that but I was then told that is the initial box. In order to have two boxes it would be $15 (7.99 for each). So 2 (Rent) Set top boxes on my account. However -
Two things that are confusing me:
1. The rent box is what I believe to be IS the second box which stopped working out of the blue.
2. I have had two boxes which have been working perfectly fine up until yesterday. So why is there only one listed on my account?
Huh????
And no, I didn't sneak in a second box and make it work technicality wise - if I had and were doing this illegally I would probably know how to fix this issue.
Can some one help? Or know if you're given your first box as per the service and any addition would be listed as Rent: set top box?
MANY thanks in advance
