So in October I moved. Called and had my stuff move to the new address. The new house supported faster Internet speeds with a network cable jack to the FIOS Modem. So during the move I upgraded my internet from 75/75 and downgraded my tv from Ultimate to Extreme. This was supposed to be a renewal but it was not processed so. The person did verify that my new bill would be about the same... maybe a few dollars more. Fast forward to me checking my bill last month and a few dollars somehow became ~$75. I started getting charged for television stations I did not ask for and was not asked if I wanted to purchase (this seems eerily like theft of my money) and my plan went from a $99.99/mo to $164.99/mo. But my contract (which was never renewed like it was supposed to be) expired on 12/18 so why did my bill change so drastically in the past 2 months when I was informed by the representative that it would not.
So I contact live chat support... probably a bad idea but hey I am busy and at work and don't have time to stay on hold (which considering the time period I am ok with holding for a time). In the end of a very long conversation I learned two things. The agent claimed there were technical support issues so he couldn't see all of my bill just parts of it... yet I could access them fine and how does a technical issue only stop you from seeing parts of the bill? Seems fishy and a lot like a lie to me. But hey I give you that one... The response was "Do you want to renewal today?" to which I said no I want to get this fixed before I lock myself into a 2-year contract. So I tell him that and he/she starts ignoring me and continues to ask if I want to renewal today... poor grammar. I tell them I would like to escalate this because I have to leave to go to a meeting and I can't go back and forth with someone who does not or can not help me. I understand if you can not but tell me and get me to someone who can. Don't think you are just going to get me "to renewal today". I was ignored then again... so I asked again please escalate so I don't have to go explaining this all again and wasting more of my time. Ignored again... so I copied and pasted the entire conversation just in case I wasn't asked if I wanted to save it (which I have been in the past) but it didnt so I have my copy.
Bottom line is I was curious and slightly annoyed about my bill and now I am pretty ticked off and if I can't get this resolved properly in a equitable amount of time I will take my business somewhere else... Cox is running a nice special from what I see on their web page.
