3 months ago, I tried to return an unused, unneeded digital adapter. I tried the "online method", filled in the required information, hit next - "page cannot be found". repeat. repeat.
Called customer service to ask where I could physically return digital adapter. Agent gave me a list - none of which are currently open for business. Called back, rep said they would send me a box. 1 Month later, no box, called back. Rep apologised, said they would send box. 3 weeks later, received box - set top box size. Called customer service to make sure, and was told "good thing you called, the label/box we sent was for a set top box - if you returned the digital adapter with that label it would have caused problems. We'll send you a new box". Now, almost 30 days later, still no box. Called customer service this morning, put on hold, came back with a list of Verizon stores near me. Chose one, put on hold, rep came back "sorry, that store is closed." Chose another, hold, "THAT STORE IS CLOSED, I DIDN'T KNOW THAT WE HAVE NO STORES." Asked to speak with a supervisor, hold, same rep comes back "the supervisor (Kenneth) said to "take it to UPS, they will print a new label". WHAT??? I don't get to speak with the supervisor? Told rep that Verizon is losing a customer, which is true if this matter is not resolved.
The digital adapter costs me $6.00 per month. I don't use it. I WOULD LIKE TO RETURN IT. I would like to feel secure that my return is not "lost" in the process, costing me the price of the digital adapter. IS THAT TOO MUCH TO ASK???
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