In June 2010 we moved to a new house and transferred our verizon service over. For several months we had service at the new house and paid the bills just fine. It turns out there was supposedly a final bill related to our "old" account at the previous house we never received.
In September 2010 I spoke with Verizon and paid off the remaining bill, not realizing it was reported to collections and is now on my credit report. Unfortunately I never noticed until now that we're looking into buying a home and getting a mortgage.
My various attempts the last few days to contact Verizon about it so far have failed, as I haven't had enough time to sit on hold for hours and navigate the automated systems to find someone.
Has anyone had any luck with something similar or a recommendation on how to best hunt someone down at Verizon to look into it?
The whole thing seems ridiculous as I was a customer at Verizon at both houses. I really don't understand how they couldn't have managed to get the bill to our new house, and now we're the ones screwed over by it.
