Site Totals

61162 Questions Answered 267 Categories

FXX HD and SYFY HD not working (saying channel is currently not available)

So our FXX HD (since Aug) and SYFY HD (since april) have not worked in both rooms on HD set top boxes. We have tried the troubleshooting steps and reset the boxes. We have new boxes since both our boxes shorted out during a power outage. Our standard channels work fine. Anyone else have this issue and were you able to get it fixed?

Comments

tns2

Not seeing such problems. Which STB's are using?

Possibly bad COAX. Sometimes channels in the higher frequencies fail in such cases.

Telcoguru

I am also leaning toward either a loose connection or bad splitter or coax somewhere. Since it is affecting both STBs the trouble is something both STBs share in common. Start looking near the ONT and work toward the STBs. If you can not find the problem call Verizon to dispatch out a technician.

TomH121

I AGREE ...COAX PROB ...SPLITTERS

Just viewded FXX HD And SYFY HD on my iPad2 iOS 8.1

My FiOS Mobile Ver. 2.5.2

FIPS Code 34_003 Bergen County NJ

Hope attachment helps in your troubleshooting.

PLEASE POST WHEN RESOLVED.

EQUIPMENT LAYOUT 11 24 2013.pdf

Child Item