problems making plan changes via verizon website

Ed291

For the past week, I've been attempting to change my tv plan by logging into my verizon account. However, once I'm logged in I can't seem to select the 'more plans' option under tv or internet. The options briefly flash then disappear. Is anyone else expereincing this issue? I've tried loggin in via the Verizon app and on a desktop and the issue seems to exist acroos both platforms. I am aware I can call or use the chat functions to make changes to my account, but I vastly prefer to make the changes myself as there are usually fewer surprises this way.

[Deleted User]

Hi Ed29,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.