I have been a Verizon customer for years now . Unfortunately, because my job location changed recently, I was forced to move closer to my work - which apparently is in an area that is not serviced by Verizon at all. Up to this point I have been thrilled with my service from Verizon, but I am really confused and frustrated about the Early Termination Fee when it comes to me moving to an area that they do not service!
I have also gotten multiple answers depending on who I have talked to in the past few days...I started a chat and was told that no ETF would apply, but when I called in, I was told that an ETF WOULD apply... I would understand if this were a voluntary move, but I have no choice! Is there any possible way to waive the ETF fee? (Also, keeping a LAN line phone is not an option for me as I have no use for it and will cost me more in the long run)
I just want to get a straight answer from someone, I have talked to multiple people and the story keeps changing and I keep getting different answers...up until this point I was VERY satisfied with Verizons service and was hoping to change back over to them if they become available in the area i am moving to - but now I am not so sure...
