Over the years, because of paying a lot of money for triple play and feeling as though it wasn't worth it, I kept my phone and computer but cancelled the TV portion in an attempt to save money. Went with Hulu. Hulu is great but there were a few of my favorite TV shows that I missed watching on Verizon TV. I was checking my emails and found out that Verizon was having a special, $99 plus a free tablet, plus a $250 gift card, of course this entailed a 2 year contract. What the heck, only $99 - I'll try it!
Spoke with the Service Rep, Sage (hoping its her real name!) and she explained everything to me and I thanked her. She mentioned a free tablet - never received that. Was told after 90 days if my bill was paid on time (which I made a point of doing) I would received the $250 visa card. Needless to say, it never arrived. If you go on line there are several complaints about this happening to other people. When you call to ask where the gift card is you will received a numer of excuses why you are not entitled or be told it was mailed (never was) or have service reps not get back to you.
BTW, I just received my 3rd month bill, It's around $174, just why I left in the first place. ( to be fair - although the company wasn't) There was a one time service charge of $20+. Ok, so I will be paying $150 per month. Far cry from $99+ taxes per month!
This is deception and fraud.
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