Verizon Technician Makes a Mistake, but I get charged--Not Verizon

vanstory

On March 7th a Verizon technician came to my house to install outlets. I told him how many to install and where to install them. Unfortunately, he forgot to install one. I called to notify the technician and Verizon of the mistake and rescheduled another visit to install the other outlet. I was told that I would not be charged again for the installation because it was Verizon's mistake. That revisit occurred on April 22. Unfortunately, I was charged for the revisit despite it not being justified and Verizon telling me that this would not happen.

I've tried the online chat, I've tried phone calls, I've tried emailing. Nothing happens except being dismissed with incorrect information and/or false promises.

Billing information below was pulled up from Verizon's online billing.

March 15 bill

Your One-Time Activities

Labor First Half Hour 91.00 3/7

Labor Additional Half Hour 46.00 3/7

Subtotal $137.00

May bill

Your One-Time Activities

Technician Visit Fee 99.99 4/22

Outlet Installation 3 @ 54.99 Payment 1 of 3 54.99 4/22

Subtotal $154.98

June bill

Your One-Time Activities

Outlet Installation 3 @ 54.99 Payment 2 of 3 54.99 4/22

Subtotal $54.99

July bill

Your One-Time Activities

Outlet Installation 3 @ 54.99 Payment 3 of 3 54.99 4/22

Subtotal $54.99

ElizabethS

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.