I've been trying to resolve a billing issue for 2 months. When I was removed from One Bill on Memorial Day weekend, I then received a landline bill stating that I owed the same amount that Wireless was billing me. I paid that wireless amount to Wireless. Unfortunately Landline continues to bill me and add late charges. My landline service has now been cut off. I've spent the entire afternoon on the phone with representatives from both Landline and Wireless (on two different occassions) and they refuse to listen to my problem. The Landline representative insists that I owe them this amount while the Wireless representative offers nothing to the conversation. I've asked to speak to supervisors, which oddly, no one will provide.
I need a representative who is willing to research to discover why Wireless did not share with Landline this money that was due to them. I am not paying it again. I will be terminating my Verizon service. To top it off, the representatives over on the Landline side of the house treated me like I never made the payment and wasn't listening to them, when it was them that were not listening to me. They spent half of the time talking over me and speaking in a condescending tone. I need this to be escalated to someone who actually is there to help customers and listen.
