I have no problem with foreign support but hate that they are completely useless at helping resolve complex issues and when you ask for a manager or someone higher up, you get hung up on after being on the phone for 30 minutes. Which reminds me, am I the only one who finds it annoying to go throgh 5 minutes of prompts only to be told I'm calling after business hours?
Right now, they have ROYALLY screwed up my biling plan. Not including taxes and fees, I was paying $49.99 for a bundle. Something happened and I lost my bundle and was bumped up to the highest package price and didn't notice it until too late. Now they are charging me $114.99 a month. MORE THAN DOUBLE!
They shut off my services for non-payment last week and because i need the service for my home job, I had to pay it even THEY OWE ME MONEY! -- I've spoken to 5 agents who all promised it would be resolved and It has been 2 months!!!! Bill still showing higher rate. They say my initial special rate is no longer valid and when it was changed, even though due to a glitch, it was not something they can change back manually so they have to get the engineers involved... 2 MONTHS NOW!!! and I'm still expected to pay my bill and am still being hit with late fees!!!
The reason I left Brighthouse was because they were charging too much. Now I'm in the same predicament with Verizon. I want out. But I have a 2 year agreement. It's probably best if my next move is to contact a lawyer. This is extortion. I've said all of that to say that I too would like an escalations number.
