Error reteriving account infomation when logging onto MyVerizon

jgiltner62

When I logon to to MyVerizon residential I get the following message:

"There was an error in retrieveing your billing information. Please try again later."

My account was locked out and I called support Monday and they kindly unlocked it. When I signed in I received the above message and they said that some system was out of service (billing/accounts?). I find it hard to beleive that this system has been down since Monday. I find it even harder to beleive that it has been down since Sat.

I was in a Verizon Wireless store Sat. to make some changes to my Wireless account. In order to make they changes they said I had to unenroll from OneBill. When they tried in the store they were told that the billing/account system was down.

Has the billing/account system for Verizon Residential really been down for at least 5 days?

[Deleted User]

Hi jgiltner62,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.