I am writing regarding a credit entry on profile marked "Paid, was a collection account, insurance claim or government claim or was terminated for default Collection account"
This is what transpired:
1. I called an cancelled my FIOS bundle subscription.
2. I asked to pay the balance in full and the CS agent said a final bill will be mailed to me.
3. No bill was delivered in mail for about 30 days so
4. I logged on to the account but could not make a payment - no balance due and inactive account etc no matter what I tried..
5. I called in again and was informed that a paper bill will be mailed.
6. Finally, I recived a bill (collection letter!!) from Verizon. I paid it the same day.
Now it appears as a collection account. I am buying another home next month and needless to say this is aggrevating and unjust etc.
7. Called CS and was sent all over then finally to Finance - the response is call whoever sent you the last bill- Who where? it was Verizon. The rep hung up on me finally!! Outstanding customer service.
This is the "Verizon loyalty" gets you! Nowhere
7 years of bad credit - if this is not bad business what is - for $72.00 I already wasted a day and a lot more to come from the rate of progress I am seeing.
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