Online Bill Pay issues

makman1

Hello:

I have been unable to access On Line bill pay for the last 2 days. I cannot also view my most current billing info. I can view past billing info however. I get the message "error has occcurred-please try back later" or "unable to access at this time-please try back later" . This occcurs on both the My Verizon website or when I try to access my account through the Verizon Wireless website. I have cleared my browser history and all cookies and still no resolve.

ThiaB

Hi makman,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.