Back in May I spoke with a Vz phone rep who promised that this situation would be resolved within the month. She said it was a known issue. I've cleaned browser cookies, caches, etc incl DNS cache; tried multiple browsers etc. Not only can't I view bills, but I'm not receiving them in the mail either (and I'm supposed to get hard copies).
As a result it's exceedingly difficult to determine how much I owe on my Verizon bill. So I periodically pay a few hundred by credit card. I did this a couple of weeks ago and suddenly today my service was suspended without notice or warning (though I did get a SMS after the fact). Tried phoning Vz but they were already gone for the day. Paid a few hundred more by CC but service remains off. The amount owing according to the SMS was trivial.
Perusing these forums I've seen dozens and dozens of people who cannot view and/or pay their bills online. What's going on?
