I still have my temprorary line connected and it hasn't been removed although Verizon has installed and buried my permanent line . My permanent line hasn't been connected yet and I have no reason why.
This has been a three week battle and I'm getting a fence installed this week so I'm trying to resolve this before it becomes a bigger issue. I keep calling customer service to hurry up and finish and they just try to pacify the situation and tell me a "rep will be out." A rep does come out, but they do like one thing and leave. I keep asking for any type of communication or what's the hold up or reasoning behind any of this and all I get is "we'll text you" and I'm yet to receive anything. Now I'm thinking about cancelling and going back to Comcast as much as I hate them, because my neighbor across the street had his cable installed and buried within a week.
I'm a fairly reasonable person, the time isn't really what has me upset it's the lack of communication and what appears to be follow through. It's been at least 4-6 reps at my house, but it looks like they can only do one thing at a time. This might be standard or for good reason, but I'll never know because nothing is EVER COMMUNICATED. Verizon is usually top tier, but this is poor stain on their reputation.
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